Customer Account Representative

Answering Service Care•Margate, FL

15d•$19

About The Position

Customer Account Representative: As a Customer Account Representative, you will be instrumental in ensuring the accuracy and efficiency of our systems, directly impacting client satisfaction and operational success. You will collaborate closely with our sales, customer success and technical support teams, playing a key role in designing and implementing new accounts, as well as maintaining existing ones.

Requirements

1+ years of prior experience as a Customer Support Administrator or similar role.
Prior experience with CRM technology (Hubspot, Salesforce, Zoho, etc)
Strong understanding of process and account management.
Excellent communication and customer service skills.
Detail-oriented with a focus on accuracy.
Ability to work collaboratively in a team environment.
Proficiency in relevant software and systems.

Nice To Haves

Prior experience in the telecommunications or contact center industries is preferred

Responsibilities

Design and implement new accounts and optimize business processes.
Handle direct client requests, providing excellent communication and customer service.
Communicate with clients to identify issues and walk through solutions.
Update and process account changes.
Review support cases for technical and troubleshooting accuracy and identify needed process improvements.
Support new account creations and other account services.
Develop and maintain strong relations with clients to meet quality expectations