Customer Account Representative
Alphabe Insight Inc•Boston, MA
2h•$59,000 - $64,000
About The Position
The Customer Account Representative serves as a key point of contact between Beloform Craft and our clients. This role focuses on managing client relationships, ensuring satisfaction, and supporting internal teams to deliver seamless service. The ideal candidate is proactive, organized, and comfortable handling multiple accounts while maintaining a high standard of communication.
Requirements
- Strong verbal and written communication skills
- Professional demeanor with a customer-focused mindset
- Excellent organizational and time-management abilities
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and analytical skills
- Proficiency with standard office and CRM tools
- Ability to work independently and collaboratively within a team
Responsibilities
- Serve as the primary liaison for assigned customer accounts
- Maintain strong, professional relationships with clients
- Address inquiries, requests, and concerns in a timely and effective manner
- Coordinate with internal departments to ensure accurate and efficient service delivery
- Monitor account activity and support ongoing client needs
- Maintain detailed and accurate account records
- Contribute to continuous improvement of customer service processes
Benefits
- Competitive salary ($59,000 – $64,000 annually)
- Growth opportunities within a stable and expanding company
- Supportive and professional work environment
- Ongoing skill development and career advancement
- Exposure to cross-functional teams and business operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
