Customer Account Representative

Ferguson•Holly Springs, NC

54d•Onsite

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. The Customer Account Representative will serve as the primary (and sole) salesperson assigned to customer accounts. This role will handle customer relationships, account performance, and be focused on selling and growing accounts that are not assigned to another commissioned salesperson. This associate will primarily interact with customers via Teams, phone and e-mail. This is an hourly pay role, with a variable pay component/commission based on gross margin dollar growth from previously established baseline on assigned accounts. Position Details: Location: Onsite at our local branch in the Eastern Carolinas Schedule: Monday through Friday, between 7:30 AM and 4:30 PM

Requirements

2-5 years of prior sales and/or customer service experience is preferred
Exhibit a highly motivated customer service-oriented mentality with ability to build long term relationships focused on sales
Ability to react well in a fast-paced environment, follow through on commitments, work independently, and set self-motivated goals
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
Requires excellent communication, time management, problem solving, and organizational skills with a high-level autonomy and decision-making
Working knowledge and understanding of company products and services necessary for success

Responsibilities

Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings
Provide personalized customer service through timely and successful delivery of our solutions according to customer needs and objectives
Be an expert on our strategic product offering and services
Serve as the sales representative handling customer needs ranging from quotations and orders through post-delivery support
Be a creative problem solver with the ability to understand and resolve customer issues quickly and efficiently