Bilingual Customer Account Representative

Rent A Center•Pharr, TX

About The Position

If you’re looking for a career with unmatched earning potential you’ve come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.

Requirements

High school diploma or equivalent
At least 18 years of age
Valid driver’s license with good driving record
Strong communication and customer service skills
Ability to lift and move heavy merchandise
Ability to drive a box truck
Standing and driving for extended periods of time
Full-time, Monday–Saturday
Sundays off plus one weekday off
Physically active role requiring lifting, bending, and standing

Responsibilities

Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
Maintain account health and secure payment commitments utilizing account management tools
Complete assigned routes for deliveries, pickups, and account follow-ups
Deliver white-glove customer service in-store, over the phone, and in customers’ homes
Contribute to sales growth and generate new rental agreements
Safely transport, install, and handle merchandise
Maintain showroom standards and company vehicles
Adhere to all company safety and operational guidelines