Customer Account Representative/PACE

9011 Bay Advanced Technologies LLC • Austin, TX

159d

About The Position

Bay Advanced Technologies, an Applied Fluid Power subsidiary of Applied Industrial Technologies, is currently looking for a Customer Account Representative/PACE to join our team in Austin, TX. If you’re outgoing, customer focused, and think you have what it takes – Apply Today! Come for the Job. Stay for the career. Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. In addition to competitive pay including bonus opportunities, and all the benefits you’d expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy: A LASTING CAREER – Career paths are available in customer service, operations, sales or management. Great work / life balance. Join a local team with company backing.

Requirements

• 2-4 years of work experience in a related field.
• General knowledge of sales order processing and standard inventory practices.
• High percentage of work is computer related working with ERP, Customer ERP and Excel.
• Good computer skills, with knowledge of Windows, Outlook, Internet Explorer, and Adobe including good keyboarding skills.
• Advanced Excel knowledge and proficiency.
• Ability to deal with customers on phones and in person.
• Excellent interpersonal and communication skills.
• Dependable and a self-starter with the ability to work independently.

Nice To Haves

• An Associates Degree is preferred.

Responsibilities

• Serve as the customer service / inside sales interface between the customer and Bay Advanced Technologies.
• Manage supply of product to support a consigned inventory program for our largest customer.
• Coordinate with internal shipping logistics department to ensure customer satisfaction is met.
• Coordinate with inventory control to maintain the integrity of inventory kept at the customer consigned locations.
• Resolve inventory issues and ensure customer satisfaction by coordinating directly with customer representatives.
• Perform PACE Cycle count electronically, typically done weekly.
• Process sales orders for parts used by the customer, known as PACE pulls.
• Check price and stock per customer request.
• Interact with Outside Sales regarding contract quotes.
• Check voice mail messages and respond to customers.
• Expedite PACE released parts that have back orders with the purchasing and production team.
• Create and manage the PACE back order report daily.
• Provide tracking information and/or proof of delivery when requested by the customer.

Benefits

• 401K
• Insurance
• Time off
• Employee assistance
• Bonus opportunities
• Career paths in customer service, operations, sales or management
• Great work / life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees