Customer Account Representative I

City of Oceanside (CA) • Oceanside, CA

349d

About The Position

The City of Oceanside is accepting applications for the position of Customer Account Representative I. There is currently two vacancy in the Financial Services Department - Revenue Division and Billing Division. A Customer Account Representative I employee has the potential to advance to a Customer Account Representative II at the discretion of the City based upon the candidate's proficiency in all aspects of their assigned duties. The City of Oceanside (population 178,000) is a thriving beachfront community centrally located in the heart of the beautiful Southern California coastline. Located just 35 miles north of San Diego and 83 miles south of Los Angeles, Oceanside offers a unique combination of outstanding location, affordable housing, excellent schools, and multiple community resources. The City enjoys proximity to all major Southern California destinations, while maintaining its coastal beauty and unique character.

Requirements

• Some experience performing customer service and/or accounting transactions is desirable.
• Equivalent to the completion of the twelfth grade.

Responsibilities

• Responding to routine inquiries from the public over the telephone, email, on-line public inquiry or at a public counter.
• Providing general information and assistance to the public regarding billing, collections and licensing policies and procedures.
• Preparing water and sewer utility invoices and reports.
• Posting utility receipts.
• Researching billing or licensing complaints.
• Collecting monies and operating a cash register.
• Posting information to computerized records.
• Creating new accounts.
• Balancing cash drawer and preparing bank deposits.
• Making deposits and bagging coins.
• Verifying presence and accuracy of payment, credits, receipts and other documents.
• Processing applications for municipal service, parking permits, business licenses or citations.
• Preparing bills and invoices and associated correspondence.
• Maintaining a variety of files and records.
• Ensuring information is current and accurate.
• Researching and retrieving files as necessary.
• Entering reports into computerized billing system.
• Processing public records requests.
• May function as lead worker or assist in training new employees.
• Performing related duties and responsibilities as required.

Benefits

• Equal opportunity employer

What This Job Offers

• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED