Rent-A-Center Customer Account Rep. - CLOSED SUNDAYS!

Eclipse Rto • Redlands, CA

9d

About The Position

We are Hiring Immediately! It’s Your Career. Own it! At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great customer service in a retail type environment. We care for our employees. How would you like to have Sundays off? Yes, every Sunday. How would you like to get paid every Friday? Yes, every Friday. We offer a comprehensive and competitive benefits package that includes everything from health insurance to 401(k) and generous paid time off (7 paid holidays, 1 week vacation after 6 months of service, and 2 weeks’ vacation after 1 year of service). But you’ll find the real benefits to joining us comes from within. You can work your way to the future you want. We’ll help you own it! We are hiring immediately Customer Account Reps that want to move up with the company and that will provide excellent customer service. This is not a boring behind a desk, watching the clock all day job. This is a fulfilling job where you are on the move in and out of the store. You will be providing great customer service managing your route in the store, and you will also be providing great customer service driving our vehicle delivering great product to our awesome customers. We’re seeking driven, retail sales minded individuals capable of managing different accounts & providing outstanding customer service. You will ensure customer accounts stay up to date and adhere to company standards & you will deliver your customers the products they need for their wonderful families. Bottom line, if you are looking for a stable job that provides an opportunity for a long successful career, this is the job for you! We are hiring immediately, are you ALL IN? Why should you work at RAC? Move your career to the center of an industry-leading company. We make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent? Yes, you can do all that & more! Summary/Objective The Customer Account Representative manages rental accounts and meets company account management goals and expectations by collecting on current and past due accounts while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through s ales activities, account management, and providing total customer satisfaction. The Customer Account Representative accomplishes these in a way that is consistent with the Eclipse RTO’s mission statement and core values. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Must be at least 23 years of age
• High school diploma or GED
• Valid California state driver’s license and good driving record

Responsibilities

• Maintain accurate records of customer account activity, to include current and past due accounts
• Review past due accounts and communicate in-person and via phone/text/email with the customers to promote timely payments
• Understand and execute 6 Step Process with all customer payments while in store or over the phone
• Collect customer payments on a timely basis and meet daily/weekly collection standards
• Complete daily field visits to assure daily/weekly collection standards
• Complete customer service calls in a timely manner as assigned
• Follow all policies and procedures and adhere to all standards
• Proper moving and handling to load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
• Safe transportation and delivery of merchandise to customer homes in Company provided vehicle as assigned
• Install and set up merchandise, and instruct customers on proper use of merchandise
• Pick-up merchandise from customer homes as assigned
• Keep vehicles clean and properly maintained as assigned
• Greet and assist customers on the sales floor
• Obtain new rental orders on the sales floor and over the phone
• Complete rental agreements as required
• Prospect for new business by telemarketing and distributing print materials
• Refurbish merchandise to like new condition
• Keep showroom, backroom, and all store areas neat, clean and organized, including vacuuming, dusting, and handling household cleaning material

Benefits

• health insurance
• 401(k)
• generous paid time off (7 paid holidays, 1 week vacation after 6 months of service, and 2 weeks’ vacation after 1 year of service)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees