Customer Account Rep | 4X10 Shift | Full-Time (4 Days a Week)

MCI Careers • Dallas, TX

159d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. The customer account representative position is a full-time, inside sales role for experienced sales representatives. In this position, you will work on behalf of some of the largest retail, telecommunications, and software brands to provide business and residential customers with phone support, work to retain unhappy customers, and upsell new products and services. Schedules vary by site and program. Candidates should be highly reliable, have excellent communication skills, and be willing to constantly learn on the job. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of the Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Nice To Haves

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

Responsibilities

• Utilizing technology & systems, making outbound sales calls to consumers.
• Answering inbound calls from interested prospects.
• Following up with interested customers.
• Listening to customer needs and assisting customers with their questions.
• Helping resolve any service-related concerns customers may have.
• Recognizing opportunities to upgrade customers by offering new products and services.
• Providing an excellent customer experience and making sales.
• Showing up every day prepared to do your absolute best and help promote our brand.

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in contests that include cash bonuses and prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days of employment.
• Retirement Savings: Secure your future with retirement savings programs.
• Disability Insurance: Short-term disability coverage available.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Team-oriented culture.
• Casual Dress Code: Comfortable work attire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED