Customer Account Partner

Univar Solutions • Bell, CA

10d • Hybrid

About The Position

The Customer Account Partner (CAP) at Univar Solutions is responsible for the success of our customers. Asthe voice of the customer, you will act both as an advocate for our products and services, and as a champion forour customers. Your job is to ensure that our customers have the best possible customer experience whilebuilding and maintaining long lasting relationships. We take customer service seriously and this position is integralto the organization’s success. This is the perfect role for someone looking to expand their knowledge in chemicaldistribution and continue to grow and learn within the organization. A successful CAP will make importantdecisions on behalf of the company in alignment with our financial objectives and customer satisfaction standards.All activities are to be handled in accordance with the company's goals of safety, compliance, and code ofconduct.

Requirements

• Bachelor’s Degree preferred; High School degree required
• Minimum 3 years customer service experience with a dedicated customer portfolio
• Proficient in MS Word, Excel, Outlook
• Meticulous attention to detail
• Ability to prioritize and handle a sophisticated workload and projects in a fast paced environment
• Shown success in problem solving with cross-functional teams and various departments
• Highly adaptable, self-motivated with a desire for continuous learning and improvement

Nice To Haves

• SAP and Salesforce experience a plus

Responsibilities

• Take proactive ownership of customer issues & complaints, trouble shoot problems, and see them through toresolution
• Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling allorders in a timely manner (beginning to end). Must handle department requirements and standards on orderentry and accuracy
• Build and maintain strong professional relationships with customers and internal partners. Work crossfunctionally with all teams, raise unresolved issues to the appropriate internal teams
• Document knowledge, order status, order issues, customer complexities, issue resolution, customer andinternal contact as required
• Improve policy, procedures, and technology to enable the end-to-end process, relationships, and value moreefficiently
• Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data andanalyst that anticipate customer’s needs and buying trends
• Maintain ongoing high Net Promoter Scores

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees