Customer Account Manager

International Paper • Waterloo, IA

86d • $69,500 - $92,600

About The Position

Accountable for providing exceptional customer experience while supporting the Customer Service Manager and the operations team. Focus on enhancing efficiency, profitability, and customer satisfaction through the implementation of service and operational strategies. Managing major and significant customer accounts, some having enterprise agreements. Manage all tooling orders based on customer specifications. Provide significant process and/or product expertise, and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

Requirements

• High school diploma or GED.
• Preferred Bachelor's degree in a related field or equivalent experience.
• Preferred experience working in a manufacturing environment.
• Preferred computer data-entry experience.
• Eight or more years of customer relations experience in the Corrugated Box Industry.

Responsibilities

• Provide exceptional customer experience while supporting the Customer Service Manager and operations team.
• Enhance efficiency, profitability, and customer satisfaction through service and operational strategies.
• Manage major and significant customer accounts, including those with enterprise agreements.
• Manage tooling orders based on customer specifications.
• Provide process and product expertise as a subject matter expert for team members.
• Receipt and process requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

Benefits

• Medical, Dental, Life insurance.
• Flexible Spending Accounts.
• Short-term and Long-term Disability.
• 401(k) with company-funded retirement contributions.
• Paid Time Off.
• Education & Development including Tuition Reimbursement.
• Student Loan Repayment Assistance.
• Voluntary Benefits including insurance for home, auto, vision, and pets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Paper Manufacturing
• Education Level: High school or GED