Customer Account Manager

Hi-Line • Dallas, TX

74d

About The Position

Hi-Line, Inc., a niche leader and essential U.S. distributor of industrial aftermarket products and services, seeks an energetic, experienced, and detail-oriented Customer Account Manager professional to help lead us in our future growth and development. This position will support the company's Customer Accounting efforts at our home office and national distribution center in the Dallas/Framer's Branch area.

Requirements

• Associate's Degree or equivalent required.
• Strong background in distribution-based ERP systems (P21/Epicore preferred).
• Experience with Online Billing (Coupa, Arbia, etc.).
• Experience in B2B collections (soft collections).
• Proficiency in Access and Excel preferred.
• Excellent organizational and follow-up skills.
• Strong written and verbal communication to effectively work with our mobile sales force and customer base.
• Experience in the area of processing complex orders and resolving billing issues.
• Uses diplomacy in executing policies/resolving issues with customers and Territory Managers.
• Must be an energetic and quick learner in a fast-paced environment, with excellent numeric perception.

Responsibilities

• Accountable for maintaining high standards of speed and accuracy and promoting positive relations with internal and external customers.
• Accountable for maintaining (within a designated AGR group) an aging not to exceed 5% > 60 days.
• Responsible for expediting customer requests and other accounting documents within the specified time.
• Ability to verify placed orders and ensure their quality before shipment.
• Inputting customer details on orders.
• Monitor and evaluate all order issues, resolve discrepancies, and ensure accurate billing, online billing, and order processing.

Benefits

• Competitive compensation.
• Paid vacation, sick leave, and holidays.
• 401(k), health, dental, and life insurance.
• A 61-year history of steady growth as a privately-held, essential, Dallas-based company.
• Healthy work environment.
• A debt-free business.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Associate degree
• Number of Employees: 101-250 employees