Customer Account Manager

Menasha Corporation • Oconomowoc, WI

70d

About The Position

Responsible for providing excellent customer service and sales support to assigned customer accounts, geographic territories, and assigned sales personnel. This role involves daily communication with customers and associated sales personnel on order management topics, managing customer orders from receipt to delivery, and providing support for service-related inquiries. The position requires a strong understanding of ORBIS products and the ability to resolve issues effectively while navigating multiple systems.

Requirements

• High School Diploma required; Bachelor's Degree desired
• 3-5 years Customer Support experience required
• 5-10 years of similar customer support experience within an ISO Certified manufacturing environment desired
• Prior ERP System experience

Nice To Haves

• Strong communication (verbal and written) skills and collaboration in a team environment
• Ability to multi-task in a high paced environment, while maintaining attention to detail
• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
• Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
• Familiarity with organization's policies, standards, and procedures guiding customer interactions
• Strong problem-solving skills
• Knowledge of practices, tools, and techniques for communicating with a customer
• Ability to lead by example

Responsibilities

• Daily communication with customers and associated sales personnel on order management topics
• Management of customer orders from receipt of customer order to receipt of product at the customer
• Provide direct line and ACD line support for all incoming service-related phone calls
• Demonstrate an understanding of ORBIS products and product application
• Support the execution and continuous improvement of the quality policy
• Resolve any issues that arise, including identifying root cause, determining options, and negotiating with the plant and customer
• Navigate between multiple systems, including SAP, SharePoint, Salesforce, and Teams
• Support sales personnel with quoting, purchase order changes, and customer inquiries as needed
• Support team as back-up coverage
• Other duties as assigned

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees