Customer Account Manager

Cobot•Rochestor, MN

13d•Hybrid

About The Position

The Customer Account Manager will serve as the primary relationship lead for one of Cobot’s most strategic enterprise customers, ensuring alignment across stakeholders and driving long-term account growth. This role focuses on managing complex customer dynamics, identifying expansion opportunities, and coordinating internally across sales, services, and deployment teams to deliver results. The ideal candidate excels at navigating large healthcare organizations, building trusted relationships, and translating customer priorities into actionable initiatives. This position will require regular onsite engagement with the customer and will play a critical role in strengthening and expanding the partnership. Join us to reimagine the future of human-robot interaction. Collaborative Robotics is a team of innovators and builders redefining the future of human-robot interaction. We are working to realize a world where robots are a trusted extension of your surroundings. They work, adapt, and react around you. Not the other way around. This role is located in or near Minneapolis, MN but open remote to US based employees willing to travel at least 65% of the time.

Requirements

5–10 years of experience in account management, enterprise customer success, consulting, or other customer-facing roles.
Experience working with healthcare systems, hospitals, pharmaceutical companies, or healthcare technology organizations.
Experience managing complex enterprise relationships with multiple stakeholders and competing priorities.
Strong relationship-building skills and the ability to quickly establish trust with senior stakeholders.
Ability to navigate large organizations and influence outcomes without direct authority.
Comfortable operating in ambiguity and driving progress in evolving, fast-moving environments, with strong organizational skills with the ability to manage multiple initiatives simultaneously.
Highly motivated teammate with excellent oral and written communication skills.
Enjoy working in a fast paced, collaborative and dynamic start-up environment as part of a small team.
Willing to travel 65% of the time unless based in Minneapolis.
Must have and maintain US work authorization.

Nice To Haves

Background in enterprise transformation, digital health, or consulting engagements within healthcare environments.
Experience growing strategic accounts through renewals, expansions, and upsell opportunities.
Familiarity working within large academic medical centers or similarly complex healthcare organizations.
Experience coordinating cross-functional teams across sales, services, product, and deployment functions.
Strong ability to identify informal influence networks and stakeholder incentives within large organizations.
Demonstrated ability to build long-term partnerships while delivering near-term operational outcomes.

Responsibilities

Serving as the primary point of contact across multiple customer stakeholders and initiatives.
Build trusted relationships across business-line, operational, and executive stakeholders while developing a deep understanding of customer’s priorities and internal dynamics.
Map key stakeholders and influence networks across the organization, identifying decision-makers, champions, and potential blockers.
Develop a strong understanding of customer’s funding structures, timelines, initiatives, and internal decision processes to help move programs forward.
Work cross-functionally with Sales, Flywheel, and Deployment teams to align internal efforts and deliver successful outcomes for the customer.
Proactively manage expectations, resolve challenges, and keep complex initiatives moving forward in a fast-paced environment.
Identify and drive opportunities for account growth, including renewals, expansions, and new use cases.
Act as the internal customer advocate within Cobot, ensuring the right teams and resources at Cobot are aligned to support long-term success.
Maintain a regular onsite presence at customer locations (MN, AZ, FL) to strengthen relationships and support ongoing initiatives.