Customer Account Manager (manufacturing)
About The Position
Do you thrive on building relationships, solving problems, and making customers feel genuinely taken care of? We’re looking for a Customer Account Manager to be the primary point of contact for our customers and a key partner to our internal teams. As an electronics contract manufacturer, our success depends on communication, trust, and follow-through—and that’s where you come in. About Intervala, LLC Intervala is a full-service electronics manufacturing services (EMS) provider, delivering high-quality, complex printed circuit board assemblies, cable and harness assemblies, and electromechanical systems. We partner with customers in diverse industries—including industrial, medical, transportation, and defense—to bring innovative products to life. At Intervala, we combine advanced technology, engineering expertise, and a collaborative culture to ensure reliability, flexibility, and exceptional customer service.
Requirements
- Experience in account management, customer service, or program management (manufacturing or electronics experience is a big plus)
- Strong communication skills—you’re clear, confident, and professional
- Ability to juggle multiple accounts and priorities without dropping the ball
- A problem-solver mindset with a calm, customer-first approach
- Comfortable working cross-functionally in a fast-paced manufacturing environment
- Detail-oriented, organized, and follow-through driven
Nice To Haves
- Experience in account management, customer service, or program management (manufacturing or electronics experience is a big plus)
Responsibilities
- Serve as the main point of contact (POC) for assigned customer accounts
- Build strong, long-term relationships by understanding customer needs, expectations, and priorities
- Coordinate with production, engineering, quality, and supply chain teams to ensure customer requirements are met
- Manage customer communications related to orders, schedules, changes, and issue resolution
- Proactively identify risks and opportunities to improve customer satisfaction
- Advocate for the customer internally while balancing business and operational realities
- Keep accounts organized, informed, and running smoothly
Benefits
- Competitive pay and great benefits— including medical, dental, vision, 401(k), and paid time off
- Be part of a company that’s growing, changing, and full of new opportunities
- A supportive, team-focused culture where your ideas matter
- Meaningful work that impacts industries making a difference in the world
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
