Customer Account Manager
About The Position
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic offers a new lease on life for the aerospace and defense industry. We’re dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging and collaborating to achieve a common goal — whether that’s serving our customers, helping each other, or volunteering in our local community. Our team is looking for a Customer Account Manager to join them. You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC.
Requirements
- Bachelor's degree, preferred HS diploma or GED and 3+ years of relevant work experience
- Proficient with Microsoft Office Suite
- 1+ years of experience working in a cross-functional matrix organization
- This position requires access to U.S. export-controlled information.
- To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. §120.15 is required.
- “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.
Responsibilities
- Full-cycle manage a portfolio of customer relationships, maximizing customer satisfaction and delivering on sales plans
- Ensure a zero-incident workplace environment
- Review warranty requests
- Review and provide repair quotes to customers
- Communicate repair status with customers through written, verbal and in person mediums, including onsite visits and weekly customer calls
- Full cycle customer relationship
- Communicate customer WIP reports
- Manage backlog and ship/reschedule dates
- Support the execution of the AM Production Meeting
- Create backlog and arrears burn down plans
- Prioritize activities of multi-functional team, considering financial, OTD and TAT targets
- Review and respond to customer liquidated damages claims
- Work with internal stakeholders to formulate responses to customer support requests
- Maintain pre-approved levels of rotatable stock
Benefits
- Comprehensive medical insurance
- Competitive PTO
- Company 401K plan with up to 4% matched contribution
- Annual bonus program (varies by level and discretionary based on company and individual performance)
- Flexible working arrangements
- Paid volunteering opportunities
- Access to mental health champions across our sites
- Commitment to development
- Employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
