Customer Account Manager - Longville, TX

Vensure Employer Solutions • Longville, MN

86d

About The Position

The Customer Account Manager (CAM) is responsible for building and maintaining strong client relationships, ensuring Conterra delivers services that align with clients' goals and expectations. CAMs are trusted advisors who educate clients, provide tailored solutions, address challenges, and advocate for client success. The role focuses on driving revenue growth through upselling and cross-selling opportunities, minimizing churn, and maximizing the revenue potential of each account.

Requirements

• Excellent communication and interpersonal skills.
• Proven ability to upsell, cross-sell, and grow client accounts.
• Basic understanding of telecommunications systems.
• High ethical standards and professional integrity.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Self-motivated with the ability to work independently.
• Proficient in using CRM tools and basic computer applications.

Nice To Haves

• Previous experience in sales is required, with a preference for roles in technology or telecommunications.
• Industry or carrier experience is highly desirable.

Responsibilities

• Manage and nurture a portfolio of existing clients, driving growth and retention.
• Serve as the primary point of contact for all client-related matters within your portfolio.
• Build and sustain long-term, mutually beneficial partnerships with clients.
• Proactively engage clients to enhance solutions, deliver exceptional support, and ensure satisfaction.
• Identify upselling and cross-selling opportunities to introduce clients to new products and services.
• Create and execute detailed account plans to deepen account penetration and maximize revenue potential.
• Develop strategies to minimize churn and secure long-term client commitments.
• Educate clients on current and new product offerings, tailoring solutions to their needs.
• Conduct a high volume of regular calls to clients within your assigned territory.
• Schedule and conduct a specified number of sales appointments (webinars or phone calls).
• Maintain accurate records of all client interactions and activities in the CRM system.
• Provide insights on market trends and competitor activities to sales and marketing leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees