Customer Account Manager (Level II or III - DOE)

Crane Pump and Systems-posted 4 months ago
$140,900 - $190,000/Yr
Full-time • Mid Level
Burbank, CA
501-1,000 employees
Machinery Manufacturing
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The Customer Account Manager has primary responsibility for managing the customer business relationship with commercial and military Original Equipment Manufacturer (OEM) customers while mitigating Crane Aerospace & Electronics risk and liability. The CAM owns and drives the entire commercial lifecycle with assigned customers and has a focus on top and bottom-line growth. The CAM is involved in new proposals, customer strategies and managing the critical/key activities with all of Crane Aerospace & Electronics OEM customers and works with peer groups to ensure that the needs of the customer are being met, flow down of customer requirements is timely and accurate, and the Voice of the Customer is communicated and drives the internal organization's behavior. The CAM is the key to maintaining customer relationships and satisfaction. This position has a direct impact on the revenue and profitability of Crane Aerospace and Electronics.

  • Successful negotiation of major business agreements, LTAs, contractual disputes, pricing agreements and major contract changes
  • Initiate contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups; Monitor contract performance to assure compliance
  • Forecast sales rates and determine anticipated demand; Coordinates with the Demand Management and Forecasting group to understand specific customer or market segment requirements
  • Maintain responsibility for tracking and recovering all customer claims; Facilitate efficient communication and mediate customer disputes
  • Contribute positively as a team member with the OEM team and Finance to develop and execute acceptable business cases and winning strategies for new business
  • Act effectively as a customer champion and advocate; Understand and communicate current and future customer needs and expectations; Establish and maintain strong relationships at all levels within the customer organization
  • Lead cross-functional teams as well as mentor and coach other team members
  • Any other task assigned by supervisor or management
  • 5 to 10 years in business management, program management, sales & marketing or strategic partnering, delivering a tangible product in an Aerospace environment
  • Experience with leading cross-functional teams
  • Demonstrated ability to form and maintain good relationships with customer representatives at all levels
  • Strong ability to negotiate large-scaled contracts and LTAs
  • Experience with the entire product development lifecycle
  • Strong understanding of lean principles
  • Strong understanding of financial metrics, pricing strategies, and forecasting
  • Strong interpersonal skills
  • Analytical skills and disciplines in support of business planning, strategy development/deployment, relationship management and conflict resolution
  • Successful history in identifying, targeting, negotiating and winning profitable business
  • Demonstrated ability to manage large, complex aerospace proposals and contracts
  • Strong proficiency with MS Excel pivot tables and advanced formulas
  • BA or BS degree in Business Management/Administration or relevant field of study
  • MBA or other relevant advanced degree
  • International experience
  • Health care, dental, vision, life and disability insurance starting the first day of the month
  • 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year
  • 401k plan with company match
  • Education Reimbursement: eligible after 90 days of employment
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