Customer Account Manager II – Electronics Manufacturing

Pro-Active Engineering•Sun Prairie, WI

12h

About The Position

Pro-Active Engineering is seeking Customer Account Manager II – Electronics Manufacturing to join our team. This role is the front-line point of contact for customers and helps coordinate communication between departments to ensure accurate and timely delivery of products. This role plays a key role in handling larger accounts, mentoring junior team members, and ensuring smooth operations across customer service functions.

Requirements

Associate degree in related field.
3+ years of experience in account management, preferably in manufacturing.
Strong working knowledge of ERP and CRM tools (Sales Force highly preferred).
Attention to Detail
Customer Focus
Problem Solving
Communication and Listening Proficiency
Organizational Skills
Cross Functional Collaboration
Technical Capacity
Peer Leadership
Conflict Resolution
Continuous Improvement

Nice To Haves

Demonstrated experience training or mentoring team members.
Familiarity with electronics manufacturing and quoting processes.

Responsibilities

Be the main point of contact for assigned customer accounts
Manage a larger volume of customer accounts, including high-value or high-complexity clients.
Respond promptly and professionally to customer inquiries and complaints
Act as a first escalation point for customer or internal process-related issues.
Maintain job status and communicate progress with customers or sales reps.
Receive and process RFQs (Request for Quotation) and purchase orders
Review and improve accuracy of RFQs and onboarding documentation.
Follow up on missing information to ensure accurate quote development.
Coordinate information transfer between the customer and all internal departments
Assist in streamlining communication across departments for better order flow.
Validate purchase order details and confirm feasibility.
Send order acknowledgments once POs are approved and entered into the ERP system.
Keep ERP system updated with job notes, daily tasks, and order status.
Track and expedite late orders to ensure customer satisfaction.
Manage and document order changes or variances due to customer revisions or missing information.
Proactively contribute to process improvement initiatives and cross-team collaboration.