Customer Account Manager (HEB)

Nestlé • San Antonio, TX

402d

About The Position

The Customer Account Manager at Nestlé USA is responsible for driving category growth and achieving annual sales and commercial spend targets for HEB. This role involves developing and activating customer-specific Category Business Plans, collaborating with the Commercial Development Organization, and ensuring effective execution of category strategies to meet performance metrics.

Requirements

• Preferred 2+ years of experience of working with customers, CD, or Broker team and over this period successfully delivered on critical metrics.
• Experience with HEB is preferred.
• Must understand the category, key competitors, and be willing to develop category knowledge.
• Must understand how to develop customer specific category growth strategies.
• Understands all sales functions, CCDS, Customer, and Nestle Retail Sales.
• Good knowledge of interrelationship of key functions and their key initiatives (Marketing, Sales Finance, HR, Supply Chain, Technical and Globe & IS/IT).
• Understand the interaction between sales functions, CCDS, Nestle Retail Sales, Enable Hub, Customer Service, and Customer Facing Supply Chain.
• Demonstrates the ability to influence people and create compelling, fact-based sales stories.
• The ability to create a customer plan that's within CAP Guidelines and assigned Trade Rates.
• Knowledge of Sales Fundamentals of Pricing, Promotion, Assortment, and Merchandising.
• Knowledge of Integrated Commercial Planning process, CAP documents, and the Monthly Business Planning Process.
• Knowledge of customer, the marketplace, and relevant channel and shopper trends to generate actionable ideas.

Responsibilities

• Work with Commercial Development Organization on development of customer-specific category plans anchored in the category growth drivers.
• Present and launch New Item Plan and develop initial field forecast.
• Develop customer promotion plans.
• Perform bottom-up build of Integrated Customer and Category Plan using appropriate NSD Planning System to create Customer Plans.
• Forecast accuracy, sales performance targets, meeting sales goals, segmentation/resource allocation, improving customer service.
• Achieve annual sales and trade targets through effective selling and negotiation.
• Continuous improvement on forecast accuracy.
• Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues.
• Identify gaps between customer plan and customer feedback and propose resolutions to gaps.
• Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (Category growth, Sales, RIG, Customer service and in-stock levels, etc.).
• Present Customer Category Plan and supporting Implementation Calendar to customer via joint business planning (JBP).
• Monitor, review, and drive execution of customer category plan.
• Drive category growth and exceed high performance targets.
• Drive one's own development through the adoption of capability tools.
• Work closely with CAA (where applicable) to develop category account management skills.
• Drive excellence in execution through continual interaction with Nestle Retail Sales team to include work-withs.

What This Job Offers

• Job Type: Full-time
• Industry: Food Manufacturing
• Education Level: No Education Listed