Customer Account Manager – Domestic
About The Position
The Domestic Customer Account Manager is responsible for day-to-day management of, and expanding, the client relationship. In addition, the role will be responsible for customer service (24/7), tracking, routing, problem resolution, vendor compliance, account profitability, and all other assigned projects as dictated by the needs of the client. This role requires excellent organizational and communication skills while working in a high volume and fast paced environment. The Customer Account Manager is the primary point of contact for a large revenue-producing and more complex customer base responsible for all steps in the logistics process for these customer(s), which may not be routine in nature.
Requirements
- High school degree or GED required
- 3-5 years previous Freight Forwarding experience
- Proficient in MS Word, Excel, AS400 experience preferred, but not required
- Ability to multi-task with strong attention to detail
- Must be able to work in a team setting and autonomously to determine resources to meet and exceed company and customer expectations
- Ability to problem solve and be solution oriented
- Individual must have a self-starter mentality and is adaptive and flexible
- Ability to calculate freight rates and amounts such percentages, area, circumference, and volume
Nice To Haves
- Associates degree or higher preferred
- AS400 experience preferred, but not required
Responsibilities
- High visibility role acting as the primary contact for larger, more complex or high-revenue producing customers, responsible for the outcome of assigned projects and customized client solutions.
- Main point of contact for clients supporting all of their logistics needs from beginning to end, including:
- Ability to quote and route freight across multiple transportation channels and services
- Track and trace shipments daily
- Able to troubleshoot and overcome operational challenges
- Act as the local point-of-contact for all client inquiries, both operational and sales related
- Provide timely analysis and monitor freight cost metrics
- Work with multiple decision-makers within the assigned account to drive business development through multiple channels
- Adhere to TSA and other government regulatory compliance standards with regards to booking, routing of all air, ground and sea cargo
- Achieve service goals by working with various AIT internal groups to develop, implement and monitor logistic metrics
- Work with the client on any and all reporting requests
- Responsible for development and updating SOPs for various business segments
- All other duties as needed
Benefits
- In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
- Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
- In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
