Customer Account Manager (CAM)

RJW Logistics Group • Lockport, IL

16h

About The Position

The Customer Account Manager (CAM) will serve as an advocate for
the customer and will assist with customer service-related questions, problems,
issue resolutions to insure customer needs are met. The Account Manager will be
responsible for monitoring orders and will work directly with The Retail
Customer Service Supervisor, customers, operations and sales representatives to
ensure the highest standard of service. The position will report to the Retail
Customer Service Supervisor. Proactively engage with customers to build strong
working relationships and maintain an open dialogue at all times via customer
touch points.

Requirements

• 2-year experience in customer service field preferred but will train.
• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Able to work with minimum supervision
• Should be customer service driven
• Working knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint) Able to multi-task Professional appearance
• High School education required.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine "root cause" of problem and determine corrective action.
• To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.

Nice To Haves

• College or some college preferred.

Responsibilities

• Track, follow-up, and resolve the customers outstanding issues in a timely manner.
• Prepare documentation and reports for the customer base such as customer QBR'sAssist directly with departments to ensure customers' requests are being answered.
• Assist in training peers on improving customer interactions and customer support services.
• Other duties may be assigned as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED