Customer Account Manager, Aftermarket Tooling (Onsite)

Pratt & Whitney • East Hartford, CT

437d • $96,000 - $200,000

About The Position

The Customer Account Manager for Aftermarket Tooling at Pratt & Whitney is responsible for providing exceptional customer service and operational support within the Tooling Support Services (TSS) team. This role involves managing customer communications, ensuring order accuracy, and collaborating with various departments to resolve issues, all while driving continuous improvement in service delivery.

Requirements

• Advanced degree and 5+ years of experience in Account Management, Business Development, Program Management, or similar client-facing role; OR Bachelor's degree and 8+ years of relevant industry experience; OR Associate's degree and 10+ years of relevant industry experience.
• 2+ years of SAP experience with a focus on creation and management of orders.
• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.

Nice To Haves

• Bachelor's degree in STEM field.
• 1+ years of experience in Aerospace or Aftermarket industry.
• 1+ year of experience working with Microsoft Access and other Microsoft Office programs.
• Ability to effectively communicate with customers and all levels of the organization.
• Ability to read and interpret technical data and customer requirements.
• Understanding of continuous improvement tools (CORE/ACE/SixSigma).

Responsibilities

• Provides day-to-day customer operational support including quote preparation, order entry, and order maintenance to exceed customer expectations.
• Manages inbound and outbound customer communications and collaborates with key departments (operations, engineering, quality, finance) to resolve customer issues.
• Conducts open order book reviews and proactively provides customer status reports for orders in process.
• Partners closely with finance to resolve invoicing discrepancies that impact accounts receivable.
• Utilizes CORE operating system and supports continuous improvement activities to drive improved performance.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Short-term disability
• Long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees