Customer Account Management Rep (Onsite)

Raytheon Technologies • North Berwick, ME

108d • $82,000 - $164,000 • Hybrid

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Requirements

• Advanced degree and 3+ years of experience in business-to-business sales, customer account management, marketing, service counter/center, fleet management, purchasing or supply chain management or general Aftermarket MRO Aerospace industry experience; OR Bachelor's degree and 5+ years of relevant industry experience; OR Associate's degree or Technical Training (A&P/AMT) and 7+ years of relevant industry experience; OR High School diploma and 9+ years of relevant industry experience.

Nice To Haves

• Degree in STEM field; Engineering, Supply Chain or Business fields preferred
• 3+ years of experience in Aerospace, Aftermarket or Aviation industry
• Experience with supplier management or in a B2B client facing role ideally within a manufacturing environment
• Experience with SAP quoting, order creation and order management modules
• Experienced in determining export classification of technology in accordance with the ITAR and EAR
• Technical knowledge of turbine engine part repair process and quality standards
• Project management experience and ability to prioritize work in a fast-paced environment.
• Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma, and RCCA).
• Experience with Solumina G8 MES, SAP ERP, Power BI and MS Office Suite.
• Ability to communicate at all levels of the organization and influence leadership, peers, and cross-functional teams

Responsibilities

• Managing strategic customer service projects for the business unit (e.g. Quote Automation, Invoice Automation)
• Work alongside Operations, Engineering and Quality to support and protect On-Time Delivery 'OTD'
• Establishing DIEN Mapping and maintaining tables
• Inducting customer units into the repair process
• Ensuring purchase order requirements are flowed down to sales order
• Acknowledging orders and Quoting
• Supporting assigned commercial and military customers
• Executing and managing commercial and military contractual requirements
• Effectively processing units to maintain customer service levels and mitigate turnaround time penalties
• Determining validity of warranty claims
• Creating weekly and ad hoc status reports
• Responding to internal and external customer inquiries such as status updates, capability requests, and price justification
• Working effectively with internal customers such as shop personnel, Program Managers, Field Service Representatives
• Processing misdirected/non-product units
• Adhering to import and export compliance regulations

Benefits

• Medical, dental, vision, life insurance
• Short-term disability, long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree