Customer Account Logistics Manager

About the position

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

Responsibilities

• Month end forecasting and planning
• Weekly RTF ownership, monitoring for delays
• Responsible for account management and meeting company MBO’s
• Customer facing role representing logistics
• Resolve customer complaints quickly and effectively, while ensuring improvements are made to prevent repeat instances
• Cross-Departmental collaboration with internal business partners
• Manage orders for timely appointment setting, on-time shipping, on-time delivery, and reconcile exception issue
• Manage revenue recognition to meet monthly and quarter company goal
• Understand and ensure compliance to customer routing guides as required
• Manage, report, and provide action plan to support vendor score card target
• Generate weekly KPI and forecasting reports by working with the Samsung Supply Chain Team
• Respond to standard requests from internal and external customers
• Decision making within guidelines and policy

Requirements

• 5+ years of leadership experience in retail sales, supply chain, logistics, and customer account management
• Ability to identify the business needs driving client requests and translate into company objective
• 5+ years of experience with 3PL/carrier operations
• Acts with high integrity and understands proper business acumen
• Excellent listening, communication, and interpersonal skills
• Demonstrated expertise in strategic planning and client relations
• Prior experience in project management
• Aptitude for fostering positive relationships
• Multi-level communication skills
• Must have advanced Microsoft Office Suite of PC software applications experience with Excel spreadsheet and PowerPoint preparation skills
• BS or BA in Supply Chain, Logistics, or similar field
• SAP experience is a plus
• Travel up to 20% - 30%

Benefits

• Health insurance
• 401k
• Paid time off
• Employee discounts
• Tuition reimbursement