Customer Account Lifecycle Analyst - 3

Siemens Healthineers-posted 3 months ago
$59,100 - $88,700/Yr
5,001-10,000 employees
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Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Customer Account Lifecycle Analyst manages a territory’s asset records for the lifecycle of the contract and/or T&M service events to ensure accurate books and records and enhance customer satisfaction. This is a hybrid position in our Malvern, PA office.

  • Own the order-to-invoice relationship with external customers for asset, service contract and T&M events.
  • Lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
  • Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling to effectively manage assigned territory.
  • Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices.
  • Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies.
  • Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.
  • BS/BA in business or related field preferred.
  • Experience with process improvement, digitalization, project management or similar functions.
  • Analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement.
  • Understanding of basic accounting and finance principles.
  • Ability to work with business analytics tools, conduct data analysis and recommend solutions.
  • Proficient with MS Office tools (Excel required; PowerApps preferred).
  • Strong interpersonal skills and ability to communicate and work with all organizational levels.
  • Strong change management capabilities.
  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term and short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time
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