Customer Account Leader Assc

Standard Aero•Maryville, TN

About The Position

The Customer Account Leader serves as the primary liaison between customers and internal teams—including operations, engineering, materials, and sales—managing product transactions across transactional, contractual, PBTH, and field service customers. This role ensures customer requirements are met while balancing operational execution and financial performance.

Requirements

Diploma in Business Administration, Marketing, or related field plus 2 years of relevant experience, or
Bachelor’s degree in Business Administration, Commerce, or related field.
Minimum 2 years of experience in customer account management, sales support, or operations within an MRO, aerospace, manufacturing, or industrial environment.
Experience using ERP and/or CRM systems (e.g., Salesforce).
Working knowledge of export compliance, and regulated environments.

Nice To Haves

Strong interpersonal, negotiation, and conflict-resolution skills.
Ability to influence cross-functional teams without direct authority.
Comfort working in a fast-paced, culturally diverse environment.
Demonstrated commitment to continuous improvement and professional development.
Knowledge of aircraft engines, propellers, accessories, or component repair processes.

Responsibilities

Act as the primary customer point of contact, ensuring requirements, expectations, and changes are documented and communicated.
Advocate for customers and internal stakeholders while maintaining company standards, contractual compliance, and profitability.
Build and maintain strong internal and external relationships to support on-time delivery and customer satisfaction.
Complete and maintain Measures of Performance (MOPS) and required account documentation.
Receive, validate, and process induction data and customer orders for engines, propellers, components, and accessories.
Prepare and distribute estimates, order acknowledgments, reports, and invoices; analyze estimate-to-invoice variance (EIVA) and address cost overruns.
Review engineering findings against estimates and invoices; monitor cost projections and recommend corrective actions.
Manage workscope changes, maintain order records, and coordinate with engineering, operations, logistics, and materials.
Provide customers with pricing, scheduling, delivery status, and part alternatives; trace and expedite shipments as needed.
Validate inventory costs and explain pricing, estimate changes, and repair development costs to customers.
Coordinate OEM warranty activity, core credits/debits, and resolution of invoice discrepancies.
Review and coordinate contract and transactional work to ensure adherence to agreed terms.
Maintain accurate data in CRM/Salesforce and manage documentation per company, customer, and regulatory requirements.
Support customer visits and represent the company professionally.
Respond to customer and internal inquiries, facilitating resolution of service issues and complaints.
Support proposal, quote, and presentation development; assist with sales strategy execution.
Coordinate logistics, including field service and rental requirements.
Plan for forecasted demand, evaluate inventory alignment, and manage customer consignment inventory.
Support Quality, Environmental, and Safety Management System (SMS) requirements.
Perform additional duties and projects as assigned.