Customer Account Coordinator

International Paper Company • Northlake, IL

55d • $55,000 - $69,500 • Onsite

About The Position

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries. Oversee the most complex problem resolution issues and escalations; typically works with larger, more complex accounts.

Requirements

• High school diploma or GED
• 5-8 years of customer relations experience; preferably 2+ years' experience in industry specific customer relations.
• Self-Directed / Self-Starter
• Excellent business communication skills, both verbal and written
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust
• Functional/Technical skills
• Organization
• Detailed Oriented

Nice To Haves

• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugated box industry

Responsibilities

• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
• Monitor and manage customer inventories.
• Works in a team environment to exceed business objectives and goals.

Benefits

• International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Paper Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees