Customer Account Coordinator
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About The Position
The Customer Account Coordinator acts as the primary point of contact to International Paper's customers and is entrusted to ensure that our customers receive a world-class customer experience. This role is a key member of the site's team to meet or exceed customer expectations and business objectives. Responsibilities include converting customer purchase orders to manufacturing production orders, ensuring raw materials and tooling are ordered to support production, and communicating professionally with internal and external customers regarding issues such as order status, estimates/quotations, order changes, and order confirmations. The coordinator will also monitor and manage customer inventory levels, investigate and resolve order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory. Establishing strong relationships with representatives from operations, shipping, and maintenance is essential to stay abreast of plant activities that could impact customer order fulfillment. The role requires a thorough understanding of plant-specific manufacturing capabilities and the ability to coordinate with various departments to manage the implementation of new customer items. Daily decisions must maximize customer satisfaction and plant capacity balancing, while also solving problems with technical and business acumen. The coordinator will provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers, as well as create and manage customer-specific reporting requirements. Participation in production meetings and research to resolve customer order discrepancies are also key responsibilities.
