Customer Account Coordinator

NFI Industries • Schaumburg, IL

451d

About The Position

The Customer Account Coordinator plays a crucial role in managing the day-to-day business needs of customers by providing proactive track and trace services and adhering to standard operating procedures to resolve issues. This position is essential for ensuring smooth operations and effective communication between customers and the company.

Requirements

• High school diploma or GED required.
• Strong computer knowledge or willingness to learn MS Office applications, Google Suite, and Transportation Management Systems (TMS).
• Strong data entry, customer service, and troubleshooting skills.
• Ability to work within a team as well as independently in a fast-paced environment.
• Exceptional conflict resolution and negotiation skills.
• Excellent oral and written communication skills.
• Availability to work irregular or extended hours including afternoons, nights, weekends, and potentially holidays.

Nice To Haves

• College Diploma/Bachelor's degree is preferred.

Responsibilities

• Entering orders into the system according to customer standard operating procedures.
• Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information, receiver information, quantities, and special requirements.
• Trouble-shooting any issues arising during the verification process.
• Escalating issues to carrier or customer account managers in a timely manner when necessary.
• Providing customer updates as requested.
• Tracking and maintaining customer records, including standard operating procedures, contacts, rates quoted, and freight won versus lost.
• Resolving problems directly with clients.
• Setting pick up or delivery appointments and entering them in the system.
• Determining carrier ETA for pick up and delivery and flagging any potentially late arrivals to relevant parties.
• Providing ad-hoc information to carriers as requested.

What This Job Offers

• Job Type: Full-time
• Industry: Beverage and Tobacco Product Manufacturing
• Education Level: High school or GED