Customer Accounts Advisor

Dev•Gallipolis, OH

5d•$12 - $13

About The Position

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Requirements

High School diploma or equivalent preferred
Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds
Good communication and interpersonal relationship skills
Strong telephone etiquette
Good organizational skills
Professional groomed appearance

Responsibilities

The Acquisition and Maintenance of Customers
Protect Company assets
Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Assist in setting and achieving daily, weekly and monthly revenue and renewal goals
Document all customer appointments in the store computer system
Maintain updated customer information
Assist with merchandise returns and customer deliveries as directed
Perform responsibilities of the Customer Account Manager when directed
Safely operate company vehicle
Load, secure and protect product in company vehicle
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Assist the Sales Team as needed