Customer Access Representative & Medical Assistant II

Presbyterian Medical Services•Socorro, NM

34d

About The Position

This position includes duties as a Customer Access Representative and a Medical Assistant II. As a Customer Access Representative, it provides receptionist duties for the center and performs a variety of clerical duties including patient appointments and registration, management of patient flow, billing, and payment collections. As a Medical Assistant II, it assists the professional and para-professional staff in rendering health care. For additional details and core functions related to this position, please refer to Clinical Affairs Policy 900.042, Medical Assistant Functions and 2001.016, Health Center Drug Dispensing & Administration.

Requirements

High school diploma or general education degree (GED) required.
Six months experience in healthcare setting OR one year administrative and/or customer service background.
Computer experience required; ability to work with Windows-based programs strongly preferred.
Graduate of an accredited medical assisting program; OR successful completion of the internal PMS Medical Assistant II training and assessment program.
Must be deemed competent in phlebotomy at time of hire.
Have or be able to obtain First Aid and BLS/CPR certification within 30 days of hire date.
According to PMS Human Resources Policy 205.006, “Healthcare Personnel Testing & Immunization Requirements,” this position must comply with required testing and immunizations. Testing and immunizations including TB, Hepatitis B (consent or waiver), Tdap, MMR, and Varicella, will be available at the employee’s PMS health center. Influenza vaccines will be required according to dates set by the CDC and NMDOH. TB Test (and upon exposure in accordance with PMS Policies).
If assigned to the Checkerboard Area Health System, this position requires successful completion of an initial post-offer of employment Criminal Records Check.
If required to assist with NM Health Insurance Exchange (NMHIX) enrollment, this position requires successful completion of a Criminal Records Check conducted by the NM Insurance Exchange as a part of their assistor’s application process, prior to providing these services.

Nice To Haves

Experience or training in customer service industry preferred.
Experience in medical billing preferred.
Bilingual Spanish / English or Navajo / English preferred.
Thorough knowledge of nursing aide duties preferred.
Ability to speak Spanish or Navajo desired.

Responsibilities

Customer Access Representative duties: receptionist duties, patient appointments and registration, management of patient flow, billing, and payment collections.
Medical Assistant II duties: assists the professional and para-professional staff in rendering health care.