Customer Access Representative & Medical Assistant I

Presbyterian Medical Services • Carlsbad, NM

1d

About The Position

This position includes duties as a Customer Access Representative and a Medical Assistant I. As a Customer Access Representative, it provides receptionist duties for the center and performs a variety of clerical duties including patient appointments and registration, management of patient flow, billing, and payment collections. As a Medical Assistant I, it assists the professional and para-professional staff in rendering health care.

Requirements

• CUSTOMER ACCESS REPRESENTATIVE High school diploma or general education degree (GED) required.
• Six months experience in healthcare setting OR one year administrative and/or customer service background.
• Computer experience required; ability to work with Windows-based programs strongly preferred.
• MEDICAL ASSISTANT I High school diploma or general education degree (GED) required.
• Thorough knowledge of nursing aide duties preferred.
• Must be deemed competent in phlebotomy within 120 days of hire.
• BOTH POSITIONS: This position requires successful completion of an initial post-offer of employment: According to PMS Human Resources Policy 205.006, “Healthcare Personnel Testing & Immunization Requirements,” this position must comply with required testing and immunizations. Testing and immunizations including TB, Hepatitis B (consent or waiver), Tdap, MMR, and Varicella, will be available at the employee’s PMS health center.
• TB Test (and upon exposure in accordance with PMS Policies).
• CUSTOMER ACCESS REPRESENTATIVE If required to assist with NM Health Insurance Exchange (NMHIX) enrollment, this position requires successful completion of a Criminal Records Check conducted by the NM Insurance Exchange as a part of their assistor’s application process, prior to providing these services.

Nice To Haves

• CUSTOMER ACCESS REPRESENTATIVE Experience or training in customer service industry preferred.
• Experience in medical billing preferred.
• MEDICAL ASSISTANT I Thorough knowledge of nursing aide duties preferred.

Responsibilities

• Receptionist duties
• Patient appointments and registration
• Management of patient flow
• Billing
• Payment collections
• Assists the professional and para-professional staff in rendering health care

Benefits

• Nine paid holidays and generous PTO
• Medical, dental & vision insurance
• Free Life & LTD coverage
• Free discretionary pension plan contribution
• Employee recognition and engagement activities
• Robust training program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees