Customer/1 Billing Designer

IBM • Syracuse, NY

205d

About The Position

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Requirements

• Bachelor's Degree
• Expert knowledge in Customer/1 Billing
• Experience with IBM DB2, SQL, Oracle Toad, IMS
• Proficiency in Cobol Mainframe, JCL/PROC, SYNCSORT, Easytrieve
• Familiarity with CA7, ESP, UNIX Scripting, Endevor
• Experience with z/OS Mainframe, Unix
• Knowledge of Agile Development and Scrum methodologies

Nice To Haves

• Understanding of AI Fundamentals, DevOps Basics, Generative AI, Prompt Engineering, Automation
• Experience with Microsoft Azure and Basic Cloud Architecture
• Familiarity with Cobol Mainframe NSYNC, JES, TSO/ISPF, SPUFI, Dumpmaster, Tracemaster, SAR, SDSF, File-Aid, JIRA, Service Now, Remedy, IBM Utilities

Responsibilities

• Provide specialized insights in customer service and service order management.
• Design, code, test, and debug mainframe applications using COBOL, JCL, DB2, and CICS.
• Work closely with business analysts and project managers to understand requirements and implement solutions.
• Ensure adherence to financial regulations and data security policies.
• Assist with project documentation and training materials.
• Coordinate with support teams to ensure timely issue resolution.
• Develop and maintain an understanding of customer-specific business environments and service level agreements.
• Identify and resolve customer problems using defined procedures and documenting troubleshooting efforts.

What This Job Offers

• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree