Custom Space Experience Specialist

The Container Store Inc.•Coppell, TX

22h

About The Position

The Custom Space Experience Specialist position is the main point of contact for customers, installation partners and stores for any escalated situation related to a custom space installation. This position will work through the incident management module until the issues are resolved and ensure all communication is sent to the parties involved. This is a full-time, non-exempt position. Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Requirements

College degree preferred
2-5 years of customer service or related experience
Based in Dallas/Ft. Worth area
Ability to travel 5% a year, based on the business needs
Ability to work in a constant state of alertness and a safe manner
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
Knowledge of industry business and passion for following trends in the industry
Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
Flexible, with a positive attitude and passion for knowledge
Strong time management and organizational skills with the ability to successfully manage multiple projects at once
Possesses focused attention to detail while working quickly and accurately under pressure
Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
Must be at least 18 years of age

Responsibilities

Gathers details related to reported incident then puts a plan in place for resolution
Manages customer expectations and coordinates resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue-ownership, action items, and communications are fulfilled
Ensures customer escalations are resolved within agreed upon timelines
Follows the company direction on proper accommodations and complete the tracker on all incidents
Follows the communication protocol to make sure all stakeholders are updated
Stays current and evaluates all company and department-specific reporting and applies that knowledge to driving sales and affecting positive change in the department
Consistently arrives promptly to work the assigned schedule
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties

Benefits

Competitive health, dental, and vision plans to keep you and your loved ones well.
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
Unique "1equals3" website for easy access to your benefits information and company updates.
Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.