Custom Service Specialist
Healgen Scientific Limited•Houston, TX
•Onsite
About The Position
The Customer Service Representative answers incoming customer phone calls, processes customer orders, manages customer relationships and collaborates with Quality Assurance to ensure customer satisfaction.
Requirements
- High school diploma required/secondary degree desired
- Knowledge of computers, internet and use of Microsoft Office suite required
- Knowledge of customer service principles and practices required, minimum 3-years
- Keyboard skills
- Knowledge of telephone answering techniques
Responsibilities
- Process sales orders timely and accurately from customers via email and fax
- Professionally answer telephone, log and screen and direct calls, gathering and communicating correct data for customer
- Proper use of internet and access data bases to inform customers of product updates/enhancements
- Manage customer relationships
- Proactive outbound calls to increase customer satisfaction/communication
- Handles initial customer complaints, provides customer support and monitors customer satisfaction
- Sends samples and literature to prospective customers as needed
- Provide technical support to customers as needed
- Research shipments for both internal and external customers
- General administrative and clerical support if needed
- Take and relay messages as necessary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
