Custom Entry Clerk

RM Personnel - RMP TEMPS INCORPORATED • Laredo, TX

388d

About The Position

The Custom Entry Clerk position at RM Personnel involves reviewing and processing customer orders to ensure completeness and accuracy. The role is essential for maintaining customer satisfaction by ensuring that orders are processed correctly and efficiently, while also handling customer inquiries and complaints.

Requirements

• Attention to detail and accuracy in order processing.
• Strong communication skills for customer interaction.
• Ability to work with inventory management systems.
• Basic math skills for computing charges and totals.
• Familiarity with order processing procedures.

Nice To Haves

• Experience in customer service or sales support roles.
• Knowledge of inventory management software.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Recommend merchandise or services that will meet customers' needs.
• Inspect outgoing work for compliance with customers' specifications.
• Receive and respond to customer complaints.
• Check inventory records to determine availability of requested merchandise.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Compute total charges for merchandise or services and shipping charges.
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• File copies of orders received, or post orders on records.
• Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
• Prepare invoices, shipping documents, and contracts.
• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
• Direct specified departments or units to prepare and ship orders to designated locations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed