Custodian

SACRAMENTO NATURAL FOODS CO-OP•Sacramento, CA

11h

About The Position

The Custodian is responsible for providing consistently phenomenal customer service while maintaining a clean and organized environment for customers and employees. This position upholds Co-op standards, including genuine customer service, department conditions, safety, productivity, and other workplace conditions, in a manner that upholds the values of Sacramento Natural Foods Co-op and the co-operative identity.

Requirements

Customer Service experience.
Read and comprehend simple instructions, short correspondence, and memos.
Write simple correspondence.
Effectively present information in one-to-one and small group situations to customers and other employees.
Add and subtract two-digit numbers and multiply and divide by 10’s and 100’s mentally.
Perform these calculations using units of U.S. currency and weight measurement, volume, and distance.
Apply common sense understanding to carry out detailed written or oral instructions.
Deal with problems involving a few concrete variables in standardized situations.
Use Email, Nodafi, website, and time clock software proficiently.
Operate a forklift.
Operate an electric stacker.
Operate a pallet jack.
Operate a cardboard baler and a compactor.
Operate a hand truck and other equipment carts.
High school diploma, GED, or equivalent certificate.
Identify and resolve problems promptly.
Manage difficult or emotional customer situations.
Communicate respectfully at all times.
Respond promptly to customer needs.
Respond to requests for service and assistance.
Consistently at work on time.
Arrives at meetings and appointments on time.
Follows instructions.
Responds to management direction.
Complete tasks on time.
Demonstrates accuracy and thoroughness.
Look for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Meets and strives to increase productivity standards.
Completes work in a timely manner.
Works quickly and accurately with a sense of urgency.
Uses equipment and materials properly.
Protects the safety of self, co-workers, and Co-op patrons at all times.
Reports any potentially harmful equipment or situations to the supervisor without delay.
Report safety-related accidents and incidents to a manager immediately
Follow all company safety policies and procedures
Operate equipment properly and safely to avoid injury to oneself or others.
Stand on concrete floors for extended periods of time.
Use hands to grasp, handle, and feel.
Reach with hands and arms.
Walk, climb, balance, stoop, squat, and kneel.
Lift and move up to 30 pounds.
Talk and hear.
Close vision, distance vision, peripheral vision, and depth perception.

Nice To Haves

Additional Customer Service Experience
Previous experience in a high-traffic retail or service environment.
Demonstrated ability to handle diverse customer interactions with patience and professionalism.
Advanced Cleaning and Maintenance Skills
Experience with a wide range of cleaning techniques and maintenance equipment.
Certification in the use of specific cleaning chemicals and safety protocols.
Technical Proficiency
Familiarity with building maintenance software and digital maintenance tracking tools.
Ability to troubleshoot basic mechanical issues.
Problem-Solving Aptitude
Proven track record of identifying and resolving facility-related issues proactively.
Experience in developing and implementing cleaning schedules and procedures.
Attention to Detail
History of maintaining exceptionally high standards of cleanliness and order.
Experience in environments where precision and thoroughness are critical, such as retail or food service industries.
Team Collaboration
Strong track record of collaborating effectively with diverse teams.
Flexibility and Adaptability
Ability to adapt to changing schedules and priorities, including emergency cleaning tasks.
Event Support
Experience setting up and taking down large events.

Responsibilities

Exceed our customers’ expectations for service and provide a welcoming environment for all in accordance with the Co-op’s customer service standards.
Maintain cleanliness of all areas of the Co-op.
Greet customers and provide friendly, helpful, courteous, and prompt customer service.
Refer customers to appropriate staff persons when unable to provide service.
Direct customers to product and product information locations in the store upon request.
Keep the store sales floor orderly and clean by sweeping, mopping, scrubbing, or vacuuming it.
Gather and empty trash from all receptacles.
Service, clean, and supply restrooms.
Clean and polish furniture and fixtures.
Clean windows, glass partitions, and mirrors.
Dust furniture, walls, machines, and equipment.
Steam clean or shampoo carpets.
Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors, fixtures, or oneself.
Move furniture, equipment, and supplies, either manually or by using carts.
Maintain cleanliness of outside areas by power washing and clearing all debris from grounds, sidewalks, driveways, and parking areas.
Notify appropriate managers concerning the need for repairs or additions to building operating systems and report any damage or malfunction of any equipment.
Requisition supplies and equipment needed for cleaning and maintenance duties.
Set up, arrange, and remove decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as banquets and meetings.
Maintain a working knowledge of product, back stock, and stocking supplies locations for all departments.
Check prices, clean spills, and perform other housekeeping duties as needed.
Re-stock unsold products and return carts and recyclable containers to their proper receptacles.
Bale cardboard and make cardboard bales when needed.
Keep the refuse area tidy and organized.
Ensure all mop rooms are clean and organized.
Perform light maintenance duties as needed.
Must be available to work hours based on the needs of the business and their department.
Adhere to scheduled shifts and be ready for work when shift begins.
Wear proper clothing during shift, including apron and nametag, closed-toe shoes and shirt with sleeves.
Abide by all Co-op policies and procedures as specified in the SNFC Employee Handbook.
Perform other duties as assigned by management.