Custodian Lead - University Housing

Universities of Wisconsin • Madison, WI

1d • Onsite

About The Position

University Housing Facilities is seeking Custodian Leads to maintain safe and clean spaces for residents, staff, and guests. This role involves coordinating tasks, providing leadership, and assisting with training for new staff members within a fast-paced environment focused on high quality standards and exceptional customer service. Custodian Leads work with residents, students, staff, and guests across the UW-Madison campus. University Housing Facilities is part of the Division of University Housing at the University of Wisconsin–Madison, responsible for comprehensive facilities operations including housekeeping, mechanical maintenance, infrastructure repairs, and capital planning for both undergraduate and graduate student housing. This includes 30 residence hall buildings (2 million square feet, housing 8,000 undergraduates and 18,000 summer guests) and 1,240 University Apartments (housing 2,500 residents across 80 acres). The department supports various functions such as classrooms, offices, dining operations, and event spaces, and emphasizes a flexible team approach to support operations throughout the year. The position offers a supportive work environment and excellent UW benefits.

Requirements

• English Proficiency with the ability to speak, read, write, and understand verbal instructions
• 6 months of custodial and/or cleaning experience within an academic, commercial, or other related environment

Nice To Haves

• Leadership experience
• Drivers License – Valid and Meets UW Risk Management Standards (required for some positions)

Responsibilities

• Communicate with residents and guests to address needs and service requests
• Complete work in occupied or vacant residential, common area, and/or dining spaces
• Demonstrate and role model exceptional customer service
• Create, promote and participate in a collaborative team environment
• Maintain and implement prescribed cleaning standards
• Provide support and assist as needed in the implementation of plans and procedures in the event of an emergency
• Communicate in English via radio, written instruction, and in person with staff and supervisors
• Assist with resident move in and out operations
• Perform snow removal tasks on community walkways and stairs
• Monitor and communicate the performance of systems and staff within facilities
• Prepares, services, and/or maintains residence hall and dining facilities for residents and guests
• Performs light maintenance duties
• Schedules, monitors, and communicates with staff and assists with basic training
• Monitors and secures facility interior and exterior entrances and reports issues to appropriate entities
• Assists residents and guests with event set up and take down
• Documents and reports repairs, violations, and pest control needs
• Responds to facility emergency and hazardous situations, and escalates incidents according to established policies and procedures
• Maintains organization of supply areas and equipment, documents inventory, and requests additional supplies as needed
• Maintains clean and clear walkways to ensure they are free of debris, litter, snow, and ice
• Utilizes basic equipment and supplies to clean assigned facility areas and remove waste and recyclables

Benefits

• competitive insurances
• generous paid time off
• professional development opportunities
• State of Wisconsin retirement pension plan
• vacation
• holidays
• paid time off
• additional money when working at night (6:00pm to 6:00am) and on weekends (Saturday and Sunday)
• Additional $2.50/hour for nighttime work on weekdays
• up to $2.50/hour for daytime weekend work
• up to $3.30/hour for nighttime weekend work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees