Custodial Staff Teammate

The Cleveland Indians•Cleveland, OH

73d•$16

About The Position

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians. The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field. PRIMARY PURPOSE: Thoroughly clean and sanitize all parts of the facility for fans, guests, and employees. Be a part of a team that thoroughly cleans all aspects of the ballpark to provide guests of Progressive Field a clean, safe, and comfortable environment that unites and inspires our city.

Requirements

Required to become member of Service Employees International Union, SEIU 1
Valid driver's license (required for select positions)
Trustworthy and dependable
Ability to work independently or as part of team
Ability to work entire assigned shift, this includes but not limited to pre-events, post-events, and rain delays
Ability to hear, comprehend and disseminate instructions and vital information especially in the event of emergencies
Promptly monitor all public areas of the ballpark, reporting any matter that requires medical, security, custodial or maintenance personnel using means and methods provided in handbook, in a timely manner, continue to monitor to ensure satisfactory resolution
Ability to learn and operate basic computer operating programs i.e. Microsoft Outlook, Internet Explorer, ABI, Ultipro
Read and understand all relevant policies and procedures of the Ballpark Operations department and Cleveland Guardians Organization
Clear understanding of all other departments throughout the organization
Monitor and implement policies and procedures in a polite and friendly manner
Professionally interact with all guests and employees in a clear and effective manner
Actively engage and listen to all guests and professionally answer any questions or concerns in a timely manner
Ability to learn all areas of the ballpark, to provide clear accurate direction and assistance to all guest
Document all unusual or unique occurrences on an observation card and report to a Supervisor in a timely manner
Attend all required trainings and daily briefings
Clear understanding of individual staff responsibilities throughout the department
Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirements
Available to work the vast majority ofâ¯all home games during the months of April through October
Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
Ability to act according to the organizational values and service excellence at all times.
Willingness to work extended days and hours, including holidays and weekends.
Willingness to adhere to all Major League Baseball and Club policies.

Responsibilities

Properly understand and perform sanitization, disinfecting and cleaning protocols as set by Manager
Monitor all trash cans in assigned area and empty and reline as needed
Survey area for entire shift with broom and dustpan in hand, keeping areas free of litter and spills
Monitor assigned restrooms for cleanliness and restock supplies as needed, sign restroom check sheet on all restroom doors following every check
Report any maintenance and safety issues immediately to Supervisor
Breakdown and dispose of cardboard boxes during promotional give-away games
Perform all pre-game assignments as assigned by Supervisor including but not limited to performing trash runs/pushing tilt bins across concourse
Must arrive to work on time, in uniform, and stay until the end of your scheduled shift (4-8 hours)
Ability to read and understand cleaning chemical product use instructions.
Must be able to lift and transport all necessary equipment weighing up to 50lbs.
Must be minimum of 18 years of age
Required to become member of Service Employees International Union, Local Number 1
Perform all other duties as assigned by Supervisors and/or acting Manager-on-Duty
Required to report to work 30-60 minutes prior to game day staff arriving
Ability to work special events on non-game days
Ability to act as Supervisor-on-Duty when in respective area when Supervisor is not present
Ability to actively patrol areas with broom and dustpan for entire shift
Ability to use a radio communication correctly and effectively with other team members
Ability to lead small groups of team members effectively to ensure department goals are achieved
Ability to complete all assignments above accordingly