Cust Svc Support Rep-Client (remote M-TH 9-6pm EST and Fri 8-5pm EST)

LabCorp • Burlington, NC

65d • $18 - $21 • Remote

About The Position

Labcorp is seeking a Client Customer Service Support Representative to join our team! Labcorp's Revenue Cycle Management Division (RCM) is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you! Job Description This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Requirements

• High School Diploma or equivalent required
• Minimum one year work experience required
• REMOTE WORK: o Dedicated are to perform duties without interference; will be structured environment with destinated lunch and break scheduled. o Ability to manage time and tasks independently while maintaining productivity
• Technical Requirements
• Internet download speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord.  Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.

Nice To Haves

• Previous call center and customer service experience strongly preferred
• Previous medical experience strongly preferred
• Strong phone and verbal communication skills along with active listening skills preferred
• Ability to meet deadlines and exercise critical thinking skills preferred

Responsibilities

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
• Follow approved standard operating procedures (SOP's) to update and provide necessary information to resolve denied claims
• Continuous evaluation of current policies and SOP's and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Accurately document all accounts ensuring guidelines and regulations are followed
• Communicate via telephone with a physician, insurance company and patients
• Utilize tools to verify eligibility, claim status and/or to obtain better billing information

Benefits

• Work from home opportunity!
• Generous paid time off!
• Medical, Vision and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!
• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees