Cust Service/Order Entry - Order Entry Clerk I

Herff Jones • Arcola, IL

118d • $18

About The Position

The Herff Jones Cap and Gown team, based in Arcola IL, is looking for an Order Entry Clerk I to join our team. This position is responsible for processing the paperwork required to fulfill sales orders for manufacturing apparel products, along with other assigned tasks. This includes verifying, updating, and correcting custom apparel orders, product items, and manufacturing paperwork to ensure accuracy.

Requirements

• High School diploma or equivalent, associate degree preferred.
• Preferred 1+ year of data entry experience.
• Strong computer skills, specifically MS Office and account management software.
• Skill with Microsoft Office (specifically Excel) and learning new systems/technology with understanding some work is processed manually.
• Effective problem-solving skills, capable of maintaining composure and a positive attitude in demanding circumstances.
• Proven ability to communicate professionally through email and interpersonal communication with balanced information, care, and kindness.
• Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skills.
• A positive attitude with a focus on learning the complete product cycle to better service customers.

Responsibilities

• Enter, review, and process orders in a timely manner.
• Review, enter, and process orders received from individual customers, sales professionals, and bookstores in accordance with policies and guidelines for product, price, and commission sales.
• Input sales order details into the business system, verifying its accuracy by comparing the business system against the order paperwork submitted utilizing various check lists, databases, and price sheets.
• Send orders to customer service representatives, inside sales professionals, and various company personnel to resolve questions and retrieve missing information.
• Assist with sales order deposits, including credit card transactions and tax-exempt certificates.
• Assist with business system projects, stock and sample inventories, and building collateral marketing stocks.
• Collect paperwork, file, and handle customer and/or sales professional mailings, and other duties assigned.
• Learn aspects of team members' job duties to give a helping hand when they are away.

Benefits

• Starting Pay: $18/hour
• Overtime may be mandatory up to 12 hrs./day and Saturdays during peak season (March - May).

What This Job Offers

• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED