Cust Exp Pickup Coordinator (CXPC)
About The Position
To Plan And Execute Courier Route Assignments Based On Workforce Availability, Scheduling Parameters And Service Area Changes And Conditions; To Coordinate Pick-Up And Delivery Coverage To Preserve Fedex Service Standards. High School Diploma/G.E.D. Eighteen (18) Months Courier, Rtd, Dispatcher Or Customer Experience With Primary Emphasis On Pickup And Deliverycoordination Between Dispatch, Drivers Amd External Customers In A Logistics/ Distribution And/Or Transportation Environment. Ability To Complete All Basic And Recurrency Training. Knowledge Of Mainframe And Pc Systems, I.E., Dws, Gdp, Cosmos, Kiac, Famis, Excel, Etc. Keyboarding And Typing Skills Preferred. Knowledge Of Basic City Geography And Traffic Flow Preferred. Knowledge Of Operations, Systems And Features Of Service. Ability To Compile And Interpret Data; Ability To Act Independently In Making Workload And Allocation Decisions And To Work In A Rapidly Changing Environment With Strict Time Parameters. Strong Human Relations And Communication Skills.
Requirements
- High School Diploma/G.E.D.
- Eighteen (18) Months Courier, Rtd, Dispatcher Or Customer Experience With Primary Emphasis On Pickup And Deliverycoordination Between Dispatch, Drivers Amd External Customers In A Logistics/ Distribution And/Or Transportation Environment.
- Ability to Complete All Basic And Recurrency Training.
- Knowledge Of Mainframe And Pc Systems, I.E., Dws, Gdp, Cosmos, Kiac, Famis, Excel, Etc.
- Keyboarding And Typing Skills Preferred.
- Knowledge Of Basic City Geography And Traffic Flow Preferred.
- Knowledge Of Operations, Systems And Features Of Service.
- Ability to Compile And Interpret Data
- Ability to Act Independently In Making Workload And Allocation Decisions And To Work In A Rapidly Changing Environment With Strict Time Parameters.
- Strong Human Relations And Communication Skills.
- One (1) year of customer service, transportation sales, or related experience required with primary emphasis on pickup and delivery coordination between CXPC, drivers and external customers in a logistics/ distribution and/or transportation environment.
- Strong human relations and communication skills both verbal and written to explain information to various audiences.
- Customer service skills to respond effectively to requests and resolve issues.
- Ability to build and maintain collaborative working relationships and work in a team environment.
- Time management, organizational, and multi-tasking skills to work in a fast-paced environment.
- Ability to work with large amounts of data to compile and report for decision making on company initiatives.
- Ability to complete the required CXPC new hire and recurrence technical training.
Responsibilities
- To Plan And Execute Courier Route Assignments Based On Workforce Availability, Scheduling Parameters And Service Area Changes And Conditions
- To Coordinate Pick-Up And Delivery Coverage To Preserve Fedex Service Standards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
