Cust Exp Pickup Coordinator (CXPC)

Federal Express Corporation • Broomfield, CO

10h • $26 - $39 • Onsite

About The Position

Plans and execute courier route assignments based on workforce availability, scheduling parameters and service area changes and conditions; to coordinate pick-up and delivery coverage to preserve FedEx service standards. Performs other duties as assigned. Minimum Education High school diploma/GED Minimum Experience Eighteen (18) months courier, RTD, dispatcher or customer experience with primary emphasis on pickup and delivery coordination between dispatch, drivers AMD external customers in a logistics/ distribution and/or transportation environment. Knowledge, Skills, and Abilities Ability to complete all basic and recurrency training. Knowledge of mainframe and pc systems, i.e., DWS, GDP, COSMOS, KIAC, FAMIS, Excel, etc. Keyboarding and typing skills preferred. Knowledge of basic city geography and traffic flow preferred. Knowledge of operations, systems and features of service. Ability to compile and interpret data; ability to act independently in making workload and allocation decisions and to work in a rapidly changing environment with strict time parameters. Strong human relations and communication skills. Job Conditions Non-covered safety sensitive position; ability to work in a constant state of alertness and in a safe manner. Minimum Education High school diploma or GED required. Minimum Experience One (1) year of customer service, transportation sales, or related experience required with primary emphasis on pickup and delivery coordination between CXPC, drivers and external customers in a logistics/ distribution and/or transportation environment. Knowledge, Skills, and Abilities Strong human relations and communication skills both verbal and written to explain information to various audiences. Customer service skills to respond effectively to requests and resolve issues. Ability to build and maintain collaborative working relationships and work in a team environment. Ability to act independently in making workload and allocation decisions and to work in a rapidly changing environment with strict time parameters. Time management, organizational, and multi-tasking skills to work in a fast-paced environment. Ability to work with large amounts of data to compile and report for decision making on company initiatives. Ability to complete the required CXPC new hire and recurrence technical training. Job Conditions An in-office position that cannot be worked remotely. Non-covered safety sensitive position; ability to work in a constant state of alertness and in a safe manner.

Requirements

• High school diploma/GED
• Eighteen (18) months courier, RTD, dispatcher or customer experience with primary emphasis on pickup and delivery coordination between dispatch, drivers AMD external customers in a logistics/ distribution and/or transportation environment.
• Ability to complete all basic and recurrency training
• Knowledge of mainframe and pc systems, i.e., DWS, GDP, COSMOS, KIAC, FAMIS, Excel, etc.
• Keyboarding and typing skills preferred
• Knowledge of basic city geography and traffic flow preferred
• Knowledge of operations, systems and features of service
• Ability to compile and interpret data
• Ability to act independently in making workload and allocation decisions and to work in a rapidly changing environment with strict time parameters
• Strong human relations and communication skills
• One (1) year of customer service, transportation sales, or related experience required with primary emphasis on pickup and delivery coordination between CXPC, drivers and external customers in a logistics/ distribution and/or transportation environment.
• Strong human relations and communication skills both verbal and written to explain information to various audiences
• Customer service skills to respond effectively to requests and resolve issues
• Ability to build and maintain collaborative working relationships and work in a team environment
• Time management, organizational, and multi-tasking skills to work in a fast-paced environment
• Ability to work with large amounts of data to compile and report for decision making on company initiatives
• Ability to complete the required CXPC new hire and recurrence technical training

Responsibilities

• Plans and execute courier route assignments based on workforce availability, scheduling parameters and service area changes and conditions
• Coordinate pick-up and delivery coverage to preserve FedEx service standards
• Perform other duties as assigned

Benefits

• Pay Transparency: This compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees