Cust Care Spec I-HC
About The Position
To deliver superior customer service and support by answering incoming calls and identifying and assessing individual patient, customer and physician needs and action steps to satisfy those needs. Performs office functions that facilitate the efficient processing of referrals for initial delivery of patient care. Promotes patient satisfaction with Lifetime Care Home Health and Hospice services. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.
Responsibilities
- Answering incoming calls
- Identifying and assessing individual patient, customer and physician needs
- Taking action steps to satisfy needs
- Performing office functions that facilitate the efficient processing of referrals for initial delivery of patient care
- Promoting patient satisfaction with Lifetime Care Home Health and Hospice services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
