Cusomer Success Manager

Extreme Engineering Solutions • Verona, WI

395d

About The Position

Extreme Engineering Solutions (X-ES) is looking for an experienced Customer Success Manager to support both new and existing clients. This role involves managing quotations, processing orders, and providing pre- and post-sale support, while also handling complex transactions and contractual commitments. The position requires effective project management to ensure timely delivery and client satisfaction, along with strong communication and relationship-building skills.

Requirements

• Experience in account management or customer success roles.
• Strong risk and situational-based critical thinking skills.
• Ability to work efficiently in a self-directed environment with minimal supervision.
• High level of organization and attention to detail.
• Advanced computer skills, particularly in Microsoft Office.

Responsibilities

• Interface with clients and internal teams to build and maintain client relationships.
• Author sales quotations in collaboration with Regional Sales Managers and cross-functional teams.
• Review, enter, and manage client sales orders and change orders through shipment.
• Communicate and drive resolution of contractual requirements directly with clients.
• Coordinate and track schedules with cross-functional teams to ensure fulfillment of sales orders.
• Develop strong relationships with key client contacts and understand their procurement policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed