CUSO Support Specialist

ORNL Federal Credit Union•Knoxville, TN

23d•Hybrid

About The Position

The CUSO Support Specialist plays a key role in supporting the full mortgage loan process and delivering exceptional service to our partner credit unions. This position provides hands-on administrative and operational support from rate lock through post-closing, helping ensure loans move efficiently and accurately through each stage. The CUSO Support Specialist responsibilities include locking and managing rates on the secondary market, monitoring loan pipelines for compliance and accuracy, completing ECOA and HMDA reporting, coordinating loan sales to investors, delivering collateral files to servicers, and reviewing closed loan packages to confirm completeness and resolve any deficiencies. The Specialist also prepares files for audit and secure storage while maintaining strong communication and coordination across teams.

Requirements

Three or more years of financial services experience is required.
A high school diploma or GED is required.
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Proficiency in Microsoft applications.
Ability to adapt to and learn new technologies/systems/applications.
Ability to work with limited instruction, research, create and deliver reports, and interpret results.
Excellent organizational, time management and multi tasking skills.
Excellent written and verbal professional communication skills.
Ability to proofread and edit professional documents.
Service oriented mindset.
Basic project management skills.
Follows Credit Union policies and procedures as well as applicable laws and regulations.
Maintains a record of attendance and timeliness in keeping with the Credit Union's attendance policy.

Nice To Haves

Two years of mortgage experience is preferred.
An Associate's or Bachelor's degree in a business related field is preferred.

Responsibilities

Post closes all ORNL and partner loans to include quality assurance check, activating mortgage insurance, permanently imaging documents, acquiring corrections, delivery of collateral file to sub-servicer and loan delivery to investors.
Proper accounting of funds for closed loans to include wire requests, purchase advice, GL/account balancing, funding, partner reimbursement and partner invoicing.
Works adverse action applications by accurate decisioning and delivery of ECOA Notice.
Ensures accurate and timely scrubbing of HMDA data and submission of HMDA annual reporting for 7 Mortgage and applicable partner credit unions.
Responsible for preparation and submission of accurate flow loan reporting to sub-servicer for ORNL Federal Credit Union, 7 Mortgage, and other partner credit unions.
Publishes mortgage rates daily in accordance with the 7 Mortgage rate strategy.
Monitors the market for price fluctuations and re-issues rates when necessary.
Assists partner credit unions in pricing, locking loans with investors and disclosing, ensuring pricing strategies are met.
Monitors and tracks rate locks, keeping in constant communication with internal and external partners.
Serves as the primary liaison to the sub-servicing organization to ensure members receive the highest level of service.
Handles all escalated items not able to be serviced by the sub-servicer.
Responsible for all sub-servicing reporting requirements.
Serves as the primary liaison to agencies performing audits or requesting additional information including Fannie Mae, States, External Auditors, etc.
Assist with various reporting that are prepared both on a monthly and quarterly basis.
Performs other job-related duties as assigned.