Current Day Account Manager (NJUS)

Netjets Services • Columbus, OH

294d

About The Position

The Owner Services Current Day Account Manager is responsible for all day-of communication with our Owners while collaborating effectively with Strategic Operations, Maintenance, Dispatch, Crews, Operations, and Owner Services Management Teams to ensure day-of flights are executed successfully. This high touch position utilizes expert knowledge of potential operational impacts as well as NetJets products, programs, fleet, and internal processes to provide Owners with optimal trip solutions. Ability to manage delays/recoveries or other trip impacting issues via strong collaboration, adaptability, and striving for positive results will be essential when seeking solutions.

Requirements

• Bachelor's in Hospitality or Aviation Management.
• 4-6 years of experience in a relevant field.
• Demonstrates competency with all Owner Service Account Manager job duties.
• Strong verbal and written communication skills.
• Detail oriented with a proven ability to prioritize multiple objectives in a dynamic environment.
• Strong understanding of fractional aviation with operational cross-training experience within NetJets or the fractional aviation industry.
• Proficient PC skills including MS Office applications and strong working knowledge of NetJets specialized software.

Nice To Haves

• Active individual development plan (IDP) and current on completion of internal training.
• Ability to partner and manage both internal and external relationships in a professional and service-oriented manner.
• Demonstrates ability to recognize and address potential operational issues and offer ideas for areas of improvement.

Responsibilities

• Act as the main contact for the client's day-of flight and provide information or changes to trip.
• Communicate pertinent trip impacting information such as aircraft changes and flight delays while maintaining a high degree of professionalism, attentiveness, and active listening.
• Address and de-escalate client's concerns by communicating with empathy and demonstrating knowledge of operational requirements.
• Consult with clients on optimal trip solutions for day-of flights through utilization of Owner Services and operational knowledge.
• Collaborate with internal and external business partners to ensure correct and accurate information is communicated with the client in a timely and professional manner.
• Manage the needs of the business and correspondence with clients efficiently.
• Proactively identify issues that may impact a flight and facilitate problem solving through cross-departmental collaboration.
• Review flights to ensure proper setup and monitor for impacts and/or other issues.

Benefits

• Medical, Dental, and Vision benefits.
• Healthcare Advocacy.
• Employee Assistance Program.
• Flexible Spending Accounts.
• Health Savings Account with annual employer contribution.
• Wellness Programs & Discounts.
• Paid Time Off.
• Parental Leave of Absence.
• Life and Accident Insurance.
• Voluntary benefits (financial protection plans).
• 401(k) plan, with 66% of every dollar you contribute matched by NetJets.
• Short and Long-Term Disability.
• Legal Plan.
• Identity Theft Protection Plans.
• Pet Insurance.
• Family & Caregiving Support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree