Central Market (San Antonio Broadway) Curbside Specialist- Full-Time

H-E-B, L.P.•San Antonio, TX

15h

About The Position

Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food. Job Summary: As a Customer Service Specialist, you will be responsible for reviewing submitted orders and contacting Customers regarding order selection as needed. You will work as one of the primary points of contact for customer service and order review by selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedure (SOPs), and ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris.

Requirements

Excellent customer service skills - Required
Basic communication skills - Required
Ability to prioritize and handle cross-functional tasks - Required
Ability to work a flexible schedule - Required
Ability to use material-handling equipment and maintain license - Required
HS Diploma or GED or equivalent - Required
Ability to work in a fast-paced environment
Perform in a fast-paced work environment which requires detailed work and precision?
Work with Customers and stay attentive to their needs?
Work a flexible schedule, based on business needs? (required)
Perform the following essential requirements for an eStore Customer Service Specialist - Curbside (required)?
Constantly reach at waist, grasp
Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
Occasionally be exposed to cold conditions, wet conditions, and loud noises
Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs

Nice To Haves

6 months of In-Store Shopper or similar experience - Preferred

Responsibilities

Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion
Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location as needed
Provides excellent customer service by phone when reviewing orders with Customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle
Minimizes shrink through careful handling of product
Achieves productivity standards
Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for customers, and to review customer order and communicate changes and or adjust order with the customer
In the absence of the Manager or Lead, takes the lead in communicating issues or Customer concerns to Store leadership or coverage manager
Performs Representative duties as needed
Gathers baskets and picks up trash inside and outside eStore as needed
Maintains and stocks bag areas
Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
Maintains standards for safety and sanitation
Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation