Central Market Southlake Curbside Lead- Full-Time

H-E-B, L.P.•Southlake, TX

9d•Onsite

About The Position

Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food. Central Market needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. Become one of the first Department Leads in our Store eCommerce business! As a Lead in Curbside, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non Perishable eCommerce merchandise areas are clean and free of debris, provide a well-stocked and maintained department while providing superior customer service, and act as Department Leader in the absence of the Manager. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Requirements

Must be 18 years of age
Education from a college or technical school, or high school diploma (or GED) and one year of related experience
1 year of experience as an In-Store Shopper, Specialist, or similar experience preferred
Superior customer service skills
Basic communication skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of Customers or employees of organization
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to prioritize and handle cross-functional tasks
Ability to work a flexible schedule
Ability to use material-handling equipment and maintain license (required)
Perform in a fast-paced work environment which requires detailed work and precision?
Work with Customers and stay attentive to their needs?
Work a flexible schedule, based on business needs? (required)
Constantly reach at waist, grasp
Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
Occasionally be exposed to cold conditions, wet conditions, and loud noises
Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs

Responsibilities

May serve as backup to department manager and typically works opposite shift to manager
Coordinates Department activities in the absence of the lead or manager
Reviews and maintains retail control paperwork for eCommerce
Provides feedback on current process and procedures for future needs of the business
Communicates with Manager or Store Leadership on any issues or concerns as they arise
Supervises, coaches, develops, and trains eCommerce team
Directly supervises 2 - 3 employees in the department in absence of Department Manager
Builds relationships by fostering teamwork
Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion
Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
Minimizes shrink through careful handling of product
Achieves productivity standards
Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for Customers, review customer orders, and communicate changes and / or adjust orders
Performs Representative and Specialist duties as needed
Provides excellent customer service by phone when reviewing orders with Customers' suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
Packages, transports, and loads groceries and merchandise from the Store to the Customer's vehicle
Models superior customer service for other Partners
Gathers baskets and picks up trash inside and outside eStore as needed
Maintains and stocks bag areas
Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
Maintains standards for safety and sanitation
Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation