Curbside Associate

Jars Cannabis•New Buffalo, MI

3d•Onsite

About The Position

A JARS Curbside Associate is a key part of our in-store sales team, focused entirely on preparing and fulfilling orders for curbside pick-up and delivery dispatch. This is an in-store position with no driving required. You will play a critical role in making sure every order is packaged accurately, compliantly, and ready to go - ensuring a seamless experience for every JARS customer.

Requirements

Must be 21 years of age or older
High school diploma or GED required
Minimum 1 year of customer service experience in a retail, sales, or hospitality environment
Knowledge of cannabis strains and applications preferred
Must be able to handle fast-paced situations and multi-task effectively
Exceptional interpersonal, communication, and customer service skills
Basic math skills required
Strong attention to detail and CRA compliance rules and regulations

Nice To Haves

Knowledge of cannabis strains and applications preferred

Responsibilities

Package and prepare customer orders for curbside pick-up and delivery dispatch with accuracy and efficiency
Verify that all order contents are complete, correctly labeled, and meet CRA compliance standards prior to fulfillment
Assist curbside customers with a welcoming, knowledgeable, and professional demeanor
Verify customer identification and information per CRA rules and regulations at pick-up
Accurately verify cash amounts and process payment during curbside transactions when applicable
Coordinate with the dispatch team to ensure delivery orders are packaged and ready on time
Manage and maintain proper documentation associated with order fulfillment and ensure records are complete and organized
Promote JARS customer perks including the Loyalty Program, referrals, and promotions
Maintain a clean, organized, and compliant workspace throughout each shift
Escalate customer issues to upper management when appropriate
Maintain a positive, caring attitude and treat customers and co-workers with respect
Respond to customer and coworker needs in a timely and appropriate manner
Follow all JARS company policies and procedures in all on-the-job interactions
Work scheduled shifts and adhere to the company's attendance policy